Quick answers
Frequently asked questions
Everything you need to know about research compounds, ordering, shipping, COAs, and support.
Ordering
How do I place an order?
Browse our products, select the research compound you need, choose the quantity, and complete checkout. Orders are processed after payment confirmation.
What payment methods do you accept?
We accept Zelle and card payments. Orders enter fulfillment only after payment is confirmed.
Can I modify or cancel my order?
Email contact@pepvoro.com as soon as possible if you need to make a change. Once an order enters processing or fulfillment, changes may not be possible.
Shipping
How long does shipping take?
Orders are typically processed within 0-2 business days. Transit time depends on the selected shipping service and destination.
How are products packaged for shipping?
Products are packaged to help protect them during transit. Temperature-sensitive or fragile items may use additional insulation, cushioning, or handling materials when appropriate.
Products
What is the purity of your products?
Every peptide we supply is manufactured to a 99%+ purity specification. Batch certificates of analysis are published on our COA page as they're completed.
How should I store my research compounds?
Storage requirements vary by product and form. Follow the product label, COA notes, and any lot-specific handling information. Protect products from light, moisture, and unnecessary temperature cycling.
What is the shelf life of your products?
Shelf life depends on the compound, batch, storage conditions, and packaging. Refer to the product label or batch documentation for lot-specific dating when available.
Quality & Testing
Are your products third-party tested?
Certificates published on the COA page are vendor-supplied and identify their source. Independent third-party testing is not claimed for every product or batch.
How do I access Certificates of Analysis?
Visit the Certificates of Analysis page for what is currently published. Email contact@pepvoro.com if you need documentation for a batch that is not listed there.
Where are your products manufactured?
Manufacturing and sourcing details can vary by compound and batch. Contact support for the specific product and batch before ordering if those details are required.
Returns & Support
What is your return policy?
Email contact@pepvoro.com if an item arrives damaged or incorrect. Include your order number and clear photos so the issue can be reviewed. Reconstituted, opened, or mishandled products may not be eligible for replacement.
How do I contact customer support?
Email contact@pepvoro.com with your order number, product details, and a clear description of your question. We aim to respond within one business day.
Do you offer bulk or wholesale pricing?
Bulk requests can be reviewed case by case. Email contact@pepvoro.com with the compounds, quantities, and timeline you need.
