Damage Protection

Returns & Refunds

Every order is protected against verified shipping damage, with clear documentation and support review.

Damage Protection Policy

If your order arrives damaged, contact us promptly with photos and your order number. Approved damage claims may receive a one-time replacement for the affected item. Claims are reviewed individually and require clear photo evidence.

How Returns Work

Document the Issue

Take clear photos of the product, packaging, label, and any visible damage as soon as the shipment arrives.

Contact Support

Email contact@pepvoro.com with your order number, photos, and a brief description of what happened.

Review & Replacement

If the claim is approved, we will arrange a one-time replacement for the affected item.

Eligible for Review

Products damaged during shipping with photo evidence
Incorrect items received
Documented product defects reviewed by support

Not Eligible

Opened, reconstituted, or used products
Damage claims without photo evidence
Products improperly stored after delivery
Orders without proof of purchase
Change-of-mind returns after fulfillment

Received a Damaged or Incorrect Product?

Send photos and your order number to support so we can review the issue quickly. Keep all packaging until the claim has been resolved.

Take Photos

Capture the product, packaging, and shipping label.

Email Support

Include your order number and a short issue summary.

Resolution

Approved claims receive a one-time replacement.

Report an Issue