1
Document the Issue
Take clear photos of the product, packaging, label, and any visible damage as soon as the shipment arrives.
Damage Protection
Returns & Replacements
Every order is protected against verified shipping damage, with clear documentation and support review.
Damage Protection Policy
If your order arrives damaged, contact us within 7 days of delivery with photos and your order number. Approved damage claims receive a one-time replacement for the affected item; we do not offer refunds in place of a replacement. Claims are reviewed individually and require clear photo evidence.
How Returns Work
2
Contact Support
Email contact@pepvoro.com within 7 days of delivery with your order number, photos, and a brief description of what happened.
3
Review & Replacement
If the claim is approved, we will arrange a one-time replacement for the affected item.
Eligible for Review
- Products damaged during shipping, reported within 7 days of delivery with photo evidence
- Incorrect items received
- Documented product defects reviewed by support
Not Eligible
- Claims opened more than 7 days after delivery
- Opened, reconstituted, or used products
- Damage claims without photo evidence
- Products improperly stored after delivery
- Orders without proof of purchase
- Change-of-mind returns after fulfillment
Received a Damaged or Incorrect Product?
Send photos and your order number to support so we can review the issue quickly. Keep all packaging until the claim has been resolved.
Take Photos
Capture the product, packaging, and shipping label.
Email Support
Include your order number and a short issue summary.
Resolution
Approved claims receive a one-time replacement.